- Can I make an offer on an item?
- What is your warranty?
- What condition are items in?
- When can I expect delivery?
- You don't have what I want - can you look for it?
- Why do you require a purchase order before accepting an order?
- I've got to pass a PO by my boss - can you put an item on hold for me?
- I have equipment to sell? Are you interested?
- How can I pay for an order?
- I need directions, can you help?
- Can I have a demo on all your plasma and sputter systems?
- I'm coming to visit - how late can I arrive?
- I've placed my order - how is shipping handled?
Answer: While you are welcome to make an offer on an item (especially if the
listing says "Best Offer!") our webpage prices are FIRM.
Please
don't be insulted if we don't accept an offer on an item listed with a price.
We do not dicker, and we are not an auction. All items (unless specifically
noted) are sold with our 30-Day-Right-of-Return, and are fully refurbished.
Answer: Our "warranty" is
3-months from the date of delivery. We also offer 30-Day-Right of Return.
All items (unless specifically noted) are sold with our
30-Day-Right-of-Return, and are fully refurbished. The 30-Day-Right of Return
has some conditions - such as you are always responsible for shipping both ways
if you return an item. It basically allows you to determine if the item is
suitable for the use you intended it for! We also offer a 3-month warranty on
most items.
For complete warranty information see: "Policies"
Answer: All items (unless specifically noted) are sold with our
30-Day-Right-of-Return, and are fully refurbished.
Our goal in refurbishing the
equipment is to make all features functional as the item was delivered new from
the manufacturer. In some cases we also will refinish an item so it's appearance
is 'as-new' . The photos shown on our website are of the item as it arrives at
Bid-Service. After completing our QC and refurbishment process it will
typically look much better than the photo you've seen!
If you have more questions on the 'condition' of any item - please contact a
salesperson (and you can do this by clicking on the "Contact Me"
link in any item listing!)
Answer: Shipping of some items is immediate - as soon as we receive payment from you
and can schedule shipping. Other items need to go through our Quality Control and
refurbishment process before we will release them to you. The time this takes
can vary from a week to several weeks depending on our backlog. We normally do
not start the QC or refurbishment UNTIL we have received a hard-copy purchase
order. Shipping is not done until we have been paid in full.
If you have any other questions on delivery, please feel free to contact
our sales people at: Sales Email
Answer: Yes! We do look continually for items our customers
have requested.
If you take the time to
fill out the "Wanted" form off our main page, we'll add the item to our wanted
list, and contact you as soon as we can locate one! There is NO OBLIGATION in
adding an item to our wanted list!
We'd also suggest looking at our
New
Arrivals page frequently and perhaps signing up to receive our
New
Arrivals email notification.
Answer: Many of our items are unique one-of-a-kind items, and as such - are in high
demand. It's only fair to all our customers if we agree to sell to the first 'serious'
customer.
The first customer to actually place a purchase order for the item is the customer who
the item is sold to. Unless other terms have been previously arranged (see
Policies)
a purchase order must be accompanied by payment in full.
Answer: Yes - usually.
We can usually put an item on hold for you for three (3) business days, if
someone else hasn't already placed the item on hold. The 'hold' will end after
three business days if we haven't received a purchase order from you.
If we
receive a paid purchase order from another customer within the hold period, we'll contact you - at
that time you must finalize the purchase order if you intend to purchase the
item.
Answer: We certainly are! We buy equipment continually to restock our
inventory.
If you have equipment sitting idle, convert it to cash by
selling it to us. It must be equipment we think we can remarket (we can't buy
everything), and it must be priced so we can afford to market it and refurbish
it.
Please see click on
Equipment to
Sell
- this will open a form so you can tell us what you have to sell and
attach photos or detailed listings.
Answer: All major credit cards, company checks, or wire transfer
(recommended for international orders)
Answer: We have directions available on the website under
Directions to Bid-Service. If you need
more help, please contact us at: Sales Email
Answer: We only prepare systems for a
demo only after a valid purchase order is received. Doing a demo
requires that the item first be prepared by our QC and refurbishment process,
so it would be impossible to demo all the systems we have in inventory!
Answer: Our hours are 9AM-5PM, Monday
to Friday, Eastern-Standard-Time [-5.00 GMT] (or Eastern-Daylight-Savings-Time
[-6.00 GMT]).
In order to serve you adequately - we suggest that you plan to arrive before
noon on the day you're visiting. Arriving late in the day won't allow us
to adequately demonstrate items you may be interested in.
If you're coming some distance and traveling via airlines - we'd suggest
that you arrive a day early, and stay locally so you can arrive early the next
day. Details on local lodging can be found on our
Lodging
and Limousine Info page.
Answer: This depends.
Domestic Shipment (Contiguous 48 US states): We first determine the
size/weight of the required packaging for the item, then we will typically
request quotes from three shipping companies. You as the customer can then
select the company you'd like to use. If you have no preference, we'll select
the lowest cost shipper. We only ship with companies qualified to handle
high-value delicate shipments (commonly called "Electronic Movers").
Domestic Shipment (Alaska, Hawaii, or other US locations): please
contact us for information. You can email us directly Shipping Inquiry
Overseas/Foreign Shipment: Bid-Service will assist you in finding a
suitable freight forwarder for your shipment. You are responsible for any
additional freight charges, import duties, fees, etc. When needed we can
provide crate materials meeting different import restrictions. It is your
responsibility to determine if the equipment can be used in your country due
to any safety restrictions, or power requirements.
Thanks for your interest! We look forward to
hearing from you!
Rev 1.0 8-8-05
Bid-Service
LLC, 225 Willow Brook Road, POB 6729 Freehold, NJ 07728 PHONE:
732-863-9500